ZIA – AI POWERED ASSISTANT FOR YOUR BUSINESS

Welcome to Zia, your AI-powered business assistant seamlessly integrated with Zoho Applications. Zia is here to enhance your productivity, provide valuable predictions, streamline assignment processes, and offer insights and reporting. Discover how Zia can make a difference in various aspects of your business:

• Zia for Sales: Data Enrichment, Best time to call, Cross Sell predictions, Sales Pipeline Guidance.
• Zia for Managers: Deal Conversion Predictor, Anomalies Detector, AI Powered Deal Assignment.
• Zia for Service teams: AI Powered Chatbot, Cross Selling Engine to help Service team sell, Case assignment logic.

We at FI Digital’s AI Studio, work with our ANZ clients to identify their practical use cases and help design their processes as well as Zoho software to bring in AI use cases. Our goal is to get you maximum productivity boost out of your existing Zoho Application Stack.

CREATOR MODELER

One of the most advanced tools within Zoho is, Zoho Creator Modeler, which helps you design criterias and train AI model according to your specific business requirements. Few examples are :

• Object detection: Train model based on photos, approve or reject certain products based on specific training data.
• OCR: Embed delivery docket data straight into your mobile app by scanning it using OCR.
• Prediction model: Create supply chain model, train data which needs to be tracked with weightage.

CATALYST AI SERVICES

Catalyst has host of AI services, which can be leveraged by our clients to design micro AI Models suiting their specific business needs, few examples are below:

• Quick ML: Helps with use cases like forecasting engine and fraud detection models.
• ConvoKraft: Conversational lead AI to help with use cases like booking appointments and refund processing.
• SmartBrowz: Scrap data from across your web systems and generate PDF reports / templates to share it with stakeholders.

ZIA POWERED BY OPEN AI

Zoho gives you option to integrate Zia with Open AI through API, we can help you connect your Open AI account and help achieve productivity goals like these:

• Email assistant: Write Sales email with ease with Open AI integration, right within email drafting tool within Zoho CRM.
• Ticket Response Augmentation: Give contectually rich replies by letting Open AI and Zia do it’s magic. Saving lot of time for Customer Service teams, while responding to customer tickets.
• Zoho Social: Create engaging social media posts from Zoho Social, take content help from Open AI without leaving Zoho Social interface.
• Zoho Analytics: Create complex reports and dashboards by taking Zia and Open AI’s help, it can suggest formulas to slice, dice and combine complex set of data sets.

Many more Zoho applications can leverage Open AI’s APIs and help deliver productivity gains.